Act of the liaison between Branch personnel and Corporate Operations personnel to ensure all business channels are supported with exceptional customer service, responsible lending and integrity.
Assist the Retail Training Manager with day to day troubleshooting for the branch network with Encompass, underwriting, the Operations team, etc.
Monitor and respond to the Branch Support box
Monitor the disclosure exception report, communicate with sales as needed, and assist with training for the LO's and processors as needed as it relates to disclosing loans.
Help Retail Trainer identify trends lacking at branch level to develop training materials.
Assist with clearing of conditions to facilitate closings
Act as subject matter expert on Company’s business operations and flow.
Uses independent judgement in problem resolving loan related concerns at both branch and operations level.
Understanding of the MMC operations process
Understanding of underwriting as needed to assist with conditions
Product knowledge, ability to research guidelines
Superior communication skills
Ability to manage multiple tasks in a fast paced environment
Ability to work additional hours as needed to stay on top of workload
Ability to develop and maintain good relations with all retail branches
Ability to maintain composure in stressful situations
Ability to handle minimal travel to branches if necessary
High school diploma or general education degree (GED)
Or at least 5 years related condition underwriting experience and/or training or equivalent combination of education and experience
While performing the responsibilities of this position, the employee is required to effectively communicate verbally. The employee must be able to effectively operate a keyboard. The employee is occasionally required to stand, walk, and reach with arms and hands and occasionally lift and/or move up to 10-15 pounds. Vision abilities is required by this job include close vision.
The requirements outlined above are representative, but not all-inclusive, of the knowledge, skill and ability of this position. Reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.