MMC- Branch Liaison

Job ID
MMC - Retail Sales
Position Type
Condensed Full-Time


Act of the liaison between Branch personnel and Corporate Operations personnel to ensure all business channels are supported with exceptional customer service, responsible lending and integrity.


 Assist the Retail Training Manager with day to day troubleshooting for the branch network with Encompass, underwriting, the Operations team, etc.
 Monitor and respond to the Branch Support box
 Monitor the disclosure exception report, communicate with sales as needed, and assist with training for the LO's and processors as needed as it relates to disclosing loans.
 Help Retail Trainer identify trends lacking at branch level to develop training materials.
 Assist with clearing of conditions to facilitate closings
 Act as subject matter expert on Company’s business operations and flow.
 Uses independent judgement in problem resolving loan related concerns at both branch and operations level.


 Understanding of the MMC operations process
 Understanding of underwriting as needed to assist with conditions
 Product knowledge, ability to research guidelines
 Superior communication skills
 Ability to manage multiple tasks in a fast paced environment
 Ability to work additional hours as needed to stay on top of workload
 Ability to develop and maintain good relations with all retail branches
 Ability to maintain composure in stressful situations
 Ability to handle minimal travel to branches if necessary


 High school diploma or general education degree (GED)
 Or at least 5 years related condition underwriting experience and/or training or equivalent combination of education and experience


While performing the responsibilities of this position, the employee is required to effectively communicate verbally. The employee must be able to effectively operate a keyboard. The employee is occasionally required to stand, walk, and reach with arms and hands and occasionally lift and/or move up to 10-15 pounds. Vision abilities is required by this job include close vision.

The requirements outlined above are representative, but not all-inclusive, of the knowledge, skill and ability of this position. Reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.


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